By April Miller – When health systems acquire electronic health record add-ons, end users typically have high expectations that these purchases will help them make better clinical decisions, improve patient care and speed up workflows. Yet to get the most out of these investments, hospitals must think carefully about their strategy.

By Hitesh Agarwal – For decades, healthcare conferences, whitepapers, and vendors have talked about the same thing: interoperability. However, the reality never changed: patient information remained locked away and hard to move. But that window is finally closing.

By Stephen Dean – Every week, I talk to health system leaders who have spent the last three years investing heavily in patient access technology. Scheduling tools. AI chatbots. Digital front doors. Nurse triage platforms. Intake apps. And nearly every one of them says some version of the same thing: “We’ve bought all this, and patients are still calling us frustrated.”

By Zac Amos – Access control in healthcare facilities protects patient data and supports ongoing regulatory compliance. Even experienced teams can overlook critical gaps that expose systems and environments to unnecessary risk, especially as operations scale and integrate new technologies.