Articles by Industry Expert


Decoding Patient Needs With AI Call Analytics

By April Miller – Healthcare providers hear patients on the phone every day, but much of the insights from these conversations disappear when the call ends. It is challenging to capture every sentiment when relying solely on notes from front desk staff, while clinicians see only a fraction of what patients share when they are anxious or confused.


It’s Time to Get Serious About Interoperability

By Nolan Kelly – There is a well-known Chinese Proverb that says “the best time to plant a tree was 20 years ago. The second best time is now.” In January 2024, CMS published the 0057 Final Rule. That was the best time for health plans to get serious about interoperability.




Will We See Another Watershed Year for Life Sciences in 2026?

Our annual predictions for 2026 continue with Life Science. Throughout the next few weeks we will be asking the industry experts what they think we will see in 2026. Check back as we cover AI in healthcare, interoperability, patient experience. Value-Based Care, and the business of healthcare.


The ‘Smart Bandage’ Is Here. Is Your EHR Ready for the Data?

By Ellie Gabel – Even as industry professionals have infused digital functionality into countless medical devices, the bandage has remained virtually unchanged. Thanks to AI and the Internet of Things (IoT), it is finally entering the 21st century. With the smart bandage, physicians can continuously monitor wounds to identify complications early.


Interoperability 2026: Are We FHIRed Up Yet?

Our annual predictions for 2026 continue with interoperability. Throughout the next few weeks we will be asking the industry experts what they think we will see in 2026. Check back as we cover AI in healthcare, Life Sciences, patient experience. Value-Based Care, and the business of healthcare.