Articles by Industry Expert

Getting Back to Basics: A HIPAA Primer

By Matt Fisher – The constant discussions around the impact and operation of the regulations implementing the Health Insurance Portability and Accountability Act, or HIPAA (yes, there are 2 A’s and only 1 P) as it is more commonly referred to, have made it an interesting time to be a healthcare attorney and one focused a lot on the operation of HIPAA.

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It’s Time for Health Systems to Reimagine the Waiting Room Experience

By Robert DiFalco – If there’s one thing patients haven’t missed about the healthcare experience during the pandemic, it’s the waiting room. The widespread use of telehealth–including video calls, asynchronous care, or secure messaging exchanges between providers and patients–has meant fewer trips to the doctor’s office and less time idly looking through magazines in the waiting room.


Using Standards to Focus on Transitions of Care

By Brett Andriesen & Holly Miller – Transitions of care (e.g. from a nursing home to an emergency department) are often difficult, but are even more dangerous for the patient and healthcare providers as a result of the COVID-19 pandemic. ONC is working with private-sector innovators to find unique and rapid ways to help move patients from the hospital to the nursing home, or vice versa.


A Checklist to Guide Your EHR Training Program

By Jodie Hilliker – Everyone knows the power of the EHR and how it has changed healthcare. Even so, nearly half of end users would like everyday use of the EHR to be easier and more efficient. That’s where training comes in.



HIPAA & 18-Year-Old Patients

By Art Gross – As a parent, you might recall the first time that the doctor asked you to leave the room because your “baby is now a teenager”and they have a few questions for them that they would like to conduct one-on-one and in private.


Death by Revenue Cycle

By David Burda – I’d bet my family annual out-of-pocket maximum of $3,000 under my Blue Cross HMO that no other industry spends more on billing and collections than healthcare. Revenue cycle management, hospitals, health systems and medical practices spend billions a year to collect every dime they are owed.