Articles by Industry Expert




Systemic Noncompliance

By Art Gross – The story narrative varies slightly from episode to episode, but the outcome is generally the same. Pay a fine, make a plan, regret not doing this all in the first place. This isn’t some soap opera or Netflix binge-worthy series; this is real life and the characters are the healthcare industry and Office for Civil Rights.





CAHPS®: 25 Years of Putting the Patient First

By Gopal Khanna MBA & Caren Ginsberg PhD – “Nothing about me, without me.” This adage—coined by a patient advocate in 1998—is the essence of patient-centered healthcare. It implies that every action in healthcare must be undertaken with the patient in mind, every decision made in consultation with the patient.