Is Your CRM Working Against You?
By Randy Main – CRMs are essential to modern healthcare payer operations, but poor planning and implementation strategies could make customer experience challenges worse.
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Preparing for the Future: Machine Learning in Healthcare
By Michael Atkins – Machine learning (a.k.a. AI, deep learning, and cognitive learning) is poised to reshape the world in which we live. An emerging tool that uses both structured and unstructured data to infer patterns, relationships, and rules.
AHRQ 2.0: Strategies for Creating Value in the Digital Age
By Gopal Khanna MBA – Health care is constantly evolving. The business of improving people’s health has spawned what sometimes feels like an infinite stream of new technologies, ground-breaking treatments, and innovative models of care.
Massachusetts General Hospital Uses Machine Learning To Predict Cancer
By Kayla Matthews – Discovering that you have a breast lesion is a scary thing. You wonder whether it could be cancerous and if you’ll need surgery. Typically, doctors recommend an operation, even if the lesion might not be malignant.
Q&A on Recent String of Fraudulent Claims Activity Impacting Healthcare Industry
By Andria Jacobs – The healthcare industry has its share of bad apples. Unfortunately, the fraudulent actions of these rotten apples leaves a very bitter taste in the mouths of millions of stakeholders.
Chasing Millions In Medicaid Dollars, Hospitals Buy Up Nursing Homes
By Phil Galewitz – Westminster Village North, a nursing home and retirement community in Indianapolis, recently added 25 beds and two kitchens to speed food delivery to residents. It also redesigned patient rooms to ease wheelchair use and added Wi-Fi and flat-screen televisions.
ONC Health IT Certification Program Approves the HIMSS-IIP Testing Method
By Steven Posnack – HIMSS has successfully demonstrated testing method, as part of the Immunization Integration Program (HIMSS-IIP), and can serve as an alternative to the current National Coordinator-approved method for testing.
HITECH Retrospective: Glass Half-Full or Half-Empty?
By William Hersh – Last month, the NEJM published a pair of Perspective pieces about the HITECH Act. The first was written by the current and three former Directors of the ONC. The second was written by two other national thought leaders who also have a wealth of implementation experience.
What’s Next for CHIP?
By Sara Rosenbaum – The CHIP offers a critical health insurance pathway for children living in families with modest means. These families’ incomes exceed the basic Medicaid eligibility standard for children but they lack access to employer insurance for their children…