By Patty Hayward – Healthcare call centers are embracing artificial intelligence and automation as tools for both improving the patient/plan member experience and streamlining processes to increase efficiency and reduce costs.
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By Anish Pantakar – The healthcare industry is experiencing transformative changes, with cloud-based technologies leading the charge, particularly AI and informatics software. These innovations, however, have often been viewed as exclusive to urban, well-funded hospitals, leaving rural healthcare centers behind.
By Nathaniel Arana – Healthcare has shifted towards a profit-driven model where physicians have minimal influence on the treatment plans for their former patients. Instead, decisions are made by profit-focused administrators, neglecting patient outcomes.
The thought leaders in our community are good about sharing their thoughts on the issues of today. Here are the top read and shared guest posts of May that we think deserve sharing again.
By April Miller – Telehealth and remote patient monitoring have become crucial in modern health care because they offer patients convenient access to medical services and enable continuous health monitoring outside traditional clinical settings.
By Katie Brenneman – We worry about technology replacing the human element or adding a degree of error to clinicians’ diagnoses. Are these fears warranted? Physician tools use to administer to patient needs may change, but only to become more effective.
By Harris Meyer – Many physicians and nurses are happy about the Federal Trade Commission’s new rule banning the use of noncompete agreements in employment contracts. But they are disappointed that it may not protect those who work for nonprofit hospitals and health care facilities…
By Anatoly Podstrelov – Healthcare data security protects sensitive patient information, including personal identification details, medical histories, and financial information. Safeguarding this data helps maintain patient privacy, builds trust in healthcare systems, and complies with legal and ethical standards.
By Suzie Sfarra – Serving the twin goals of improving customer experience through convenience and reducing manual labor through automation, it’s been a central element of many digital transformations.