Articles by Industry Expert

A Multi-Stakeholder Discussion in Washington

By John Halamka MD – On May 19th, I spent the day in Washington with a group of government, provider, and developer stakeholders convened by the IHI. We operated under Chatham House Rules, so I can summarize the discussion but not identify any of the participants or their specific statements. Here are three questions we discussed and the observations we made.



Health Datapalooza: New Vistas

By Susannah Fox – Every spring, our team in the HHS IDEA Lab gears up for our biggest event of the year: the Health Datapalooza. It’s an annual celebration of the power of data that was started by my predecessor, Todd Park, in 2010. This year, we were honored to hear from an extraordinary lineup of leaders from private industry, academia and the federal government, including Vice President Biden.



Applying the Zappos Model to Healthcare

By Stacy State – Others have written about what healthcare can learn from online retailer Zappos—but it’s worth taking another look at how Zappos’ core values can be applied to any organization, whether a small family practice or a multi-billion-dollar health system. Even billing services and other medical-service organizations can apply the customer- and culture-focused lessons that are at the core of Zappos’ growth and success.




CDS Moves Compliance from Dismal to Dismal

By William Hyman – One use of a Clinical Decision Support system (CDS) is to remind doctors of what the “established” standardized methodology is. One key issue here is established by whom? Another is, depending on complexity, why the clinical staff doesn’t follow the established procedure whether or not it is supported by a CDS.