Articles by Industry Expert


Traditional Healthcare BPO Sourcing Will be Tested as Never Before

By Rohan Kulkarni – Growth in healthcare spending in the United States is slowing down, however it’s still growing and continues to outpace gross domestic product (GDP) spending by several points. Revolutionary trends are emerging for all healthcare service providers (i.e., payers, providers and pharmaceuticals), that will guarantee radical shifts in how these providers serve their patients, as well as how business process outsourcing (BPO)vendors serve their healthcare clients.




2015 In Review

By John Halamka MD – It’s now December and as each year ends, I always look back on the challenges and achievements of the past 12 months. Here’s my sense of 2015.


Continuing the Shift from Volume to Results in American Healthcare

By Dr. Patrick Conway – Almost a year ago, the Administration announced a vision for the future of the Medicare program, including clear goals and a timeline for shifting Medicare payments from volume to value. CMS is continually working to turn this vision into reality through annual rulemaking and the CMS Innovation Center, building on bipartisan ideas, initiatives and legislation from both Congress and the states.


How Do We Achieve Coordinated Health Care?

By Robert Rowley MD – A recent study of healthcare organizations showed that most are not prepared to deliver standardized longitudinal care across multiple provider systems. Shared care plans will be the centerpiece of coordinated care delivery, incentivized by the move from fee-for-service to value-based care.


AHRQ Touts EHRs, But is There Any Data?

By William A. Hyman – A recent press release and report from AHRQ asserts that 87,000 lives and nearly $20 billion in costs have been saved as a result of safety improvements. This reduction in hospital-aquired conditions (HAC) is said to be “thanks in part to provisions of the Affordable Care Act”, and Medicare incentives.