By Rajesh Subramaniam – Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member experience. According to a J.D. Power study, overall member satisfaction with commercial health plans fell in 2023, driven primarily by reduced satisfaction with customer service.
Read More
By Jason Brown – From initial claim submission to filling additional documentation requests, and responding to payer audits or denials, healthcare provider organizations dedicate significant time and resources to collaboration with payers.
By Sagran Moodley – Since the early ’90s, the healthcare industry has navigated the waves of EHR adoption, adapting to various certified solutions and vendors. In oncology, where complexity and stakes are exceedingly high, the utilization of oncology-specific EHRs should be viewed as a requisite for excellence in care.
By Dr. Joel Diamond – Mental health, often paired with behavioral health, is in the midst of a major crisis affecting children and adolescents worldwide. According to a CDC trends report, more than 4 in 10 (42%) students felt persistently sad or hopeless and nearly one-third (29%) experienced poor mental health.
By Don Rucker, MD – Providers sharing data with payers has been anxiety-provoking and is often only as part of rework for appeals of denials of payment or prior authorization. Obviously, providers have been concerned that any data they give to payers would be used to lower their revenues from that payer.
By Michael A. Brickman MD – Multiple industry factors have made it increasingly difficult for individual physicians to successfully maintain a private practice, and patients could shoulder the negative effects of a more consolidated healthcare system.
By Matt Fisher – The use of tracking technology in healthcare continues to garner a lot of attention. The issue first came to the fore in 2022 following an expose that discovered a large majority of hospitals and health systems across the country included Meta Pixel on their websites in numerous different places.
The thought leaders in our community are good about sharing their thoughts on the issues of today. Here are the top read and shared guest posts of October that we think deserve sharing again.
By April Miller – More than ever, patients are taking an active role in their own health care. Empowering individuals to make important, informed decisions about their well-being is an essential part of health care consumerism.