Articles by Industry Expert



Making Better Business Decisions by Listening to Your Customers

By Amy Brown – We have evolved to support people who like to figure things out for themselves. We’ve got YouTube tutorials and the internet for everything else. Plenty of B2B companies offer their clients DIY options, through customer portals and more. But in the complex healthcare world, DIY often won’t suffice.




Physician and Medical Student Competence in AI

By William Hersh MD – A number of interesting papers on physician competencies in artificial intelligence have been published recently, and there is no question that all 21st century healthcare professions must have a thorough understanding of the benefits and limitations of AI that they are likely to use in their clinical work.



Medicare Advantage Bait and Switch

By David Burda – I have one quid pro quo in my life: I won’t tell you what to do if you don’t tell me what to do. The only exception is anything really stupid that could kill me or you or both of us at the same time. That’s why, 19 months from now, when I turn 65, I’m going to sign up for traditional Medicare.