Articles by Industry Expert

4 Ways to Win with Claims Denials

By Belinda Cridge & Krithika Srivats – Facing both revenue and expense issues and exasperated by clinician shortages, hospitals are increasingly noting denials in the danger zone. “Danger zone” translation: Denials are increasingly higher than 10%, costing significant dollars in lost or delayed reimbursements.

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The Art of Connection: Takeaways from CHIME

By Olivia Schlabach – CHIME’s annual Fall Forum was held at the scenic JW Marriot Desert Ridge Resort and Spa where participants came together for three days of networking, programming and education around some of the industry’s biggest challenges and opportunities.




5 Key Strategies to Transform the Member Experience

By Rajesh Subramaniam – Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member experience. According to a J.D. Power study, overall member satisfaction with commercial health plans fell in 2023, driven primarily by reduced satisfaction with customer service.