Articles by Roberta Mullin

Improve Patient Satisfaction: 5 Things Healthcare Organizations Can Learn From Disney

By Justin Gressel – Disney and healthcare are worlds apart in their product offering and purpose. While healthcare is largely a utilitarian service offering (i.e., patients need a problem to be resolved), guests visit Disney parks seeking an exciting, carefree experience. Despite the obvious differences, success can be measured similarly; what kind of experience did the guest have?

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Digital Health Infographics

In these Digital Health infographics, see what’s on the horizon for healthcare delivery in 2015, how willing Americans are to leverage health apps & wearable devices to improve their health, and how medical devices are being used in hospitals. See other infographics we have featured.


EHRs: The Way it Should Be

By Donald M. Burt, MD – Some things in life are perfect as they are; you could not ask for more. Maybe it’s that idyllic vacation spot you return to time and again. Or a restaurant that never disappoints. Most things in life, however, could stand at least a little improvement.