Health Innovation

Cigarette Smoking and the ROI of Design Thinking

By Bennett Lauber – Analogies have been a major part of how we explain usability, user experience and/or design thinking to audiences and clients (and potential clients). Many of these analogies involve automotive technology (see e.g. Crash-test dummies and the Usability of EHRs).




The Multiple Layers of Burden

By William Hyman – I listened to the ONC-CMS Reducing Clinician Burden Listening Session on February 22 which provided the not surprising result that users hate their EHRs on multiple levels and for multiple reasons.