By Bennett Lauber – Look, and feel the chair that you are sitting in right now. If you are sitting in a modern office chair it probably has adjustable arms, the height of the chair can be adjusted to match your height. Most likely the bottom of the chair has special contours to better match the shape of your butt. This is user-centered-design.
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Almost every industry — banking, travel, retail, education — gives customers powerful tools to manage their lives online. But in health care today, accessing information online is often a confusing and difficult process. Few patients know what to ask for or what information should be available to them, and not nearly enough health care organizations are equipped to meet their requests.
By Bennett Lauber – Patient engagement was a very hot topic at the recent HIMSS conference in Chicago. There was no shortage of exhibitors promoting their patient engagement tools and there were also several presentations that contained suggestions for better engaging patients.
By Joy Rios, Health IT Consultant at Ask Joy Health IT Consulting Twitter: @askjoyrios Patient engagement was one of the main buzzwords at HIMSS this…
By Joy Rios, Health IT Consultant at Ask Joy Health IT Consulting Twitter: @askjoyrios HIMSS, just like a multitude of other healthcare events, is a…
By Jim Tate – “Things don’t change until they do.” I think Albert Einstein said that. Maybe it was Cat Stevens, I’m not really sure. We go along in our merry little lives content with the knowledge that the sun will come up tomorrow and summer will follow spring. All the rules that we rely on help us make sense of a chaotic universe.
By Justin Gressel – Disney and healthcare are worlds apart in their product offering and purpose. While healthcare is largely a utilitarian service offering (i.e., patients need a problem to be resolved), guests visit Disney parks seeking an exciting, carefree experience. Despite the obvious differences, success can be measured similarly; what kind of experience did the guest have?
By Jonathan Catley – More and more, doctors and patients are relying on the internet to interact with each other. Using healthcare portals accessible on the web has revolutionized communication and substantially reduced the number of phone calls that are needed.
By Jim Tate, EMR Advocate Meaningful Use Audit Expert Twitter: @JimTate, eMail: audits@emradvocate.com Kudos to those front runners who are focusing on “patient engagement (PE)”….