Healthcare Revenue Cycle and Finance


Applying the Zappos Model to Healthcare

By Stacy State – Others have written about what healthcare can learn from online retailer Zappos—but it’s worth taking another look at how Zappos’ core values can be applied to any organization, whether a small family practice or a multi-billion-dollar health system. Even billing services and other medical-service organizations can apply the customer- and culture-focused lessons that are at the core of Zappos’ growth and success.



Next Generation House Call: A Patient’s Perspective on Telehealth

By Sarianne Gruber – Christina Farr had a “Next Generation” house call for the first time. The on-demand doctor’s visit provided her care and resolved the possibility of a trip to the emergency room, and best of all she felt great. Ms.Farr, an award-winning health and technology journalist, happen to have had her encounter just days prior to the d.Health Summit.





What We Mean When We Talk About EvGen Part II

By Rachel E. Sherman MD, MPH, & Robert M. Califf MD – Earlier, we discussed a pair of concepts – interoperability and connectivity – that are essential prerequisites for the creation of a successful national system for evidence generation. We take a look at how we would apply these constructs as we go about building such a system.