By Matt Dickson – One-click ordering. Same-day delivery. Curbside pickup. Real-time price comparisons. Today’s consumers are conditioned for instant gratification. Given these expectations, it’s no surprise that many healthcare consumers are drawn to the convenience provided by retail health clinics.
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By Jeffrey Brady MD MPH & David Meyers MD – Last March, during national Patient Safety Awareness Week 2020, the World Health Organization declared COVID-19 to be a pandemic. As we commemorate PSAW 2021—an annual event organized by our partners at the Institute for Healthcare Improvement — we celebrate the healthcare professionals who worked tirelessly this year to ensure the safety of patients.
By Vinati Kamani – Healthtech advancements have come a long way from being innovations in the healthcare space to becoming everyday realities. Technology has a direct impact on the experiences that patients and their caregivers have when interacting with hospitals and healthcare facilities.
By Joyoti Goswami – Spend a moment and think when was the last time you booked an airline ticket standing in a queue at the airline office or visited the bank for financial transactions?
By Kenneth L. Gwinn MD – Much in life is based on relationships. That includes the coveted physician-patient relationship where the patient trusts their healthcare professional and the healthcare professional should treat each patient like they’re the only one.
By Elizabeth Helms – We know that successfully implementing comprehensive medication management will improve quality of life and save lives of people with chronic conditions, while lowering the total cost of care.
By Irv H. Lichtenwald – It’s all about the patient. Well, unless that patient has been to particular hospitals for treatment and is having trouble paying the ensuing bills. Then it’s about the hospital and collections agents and wage garnishments and such.
New CTO Talk episode NOW on Demand with host Matt Ferrari. Matt talks to Aaron Oboh, VP of Security and Infrastructure at Zipari.
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.