By Arlene Bierman MD & Gopal Khanna – The primary aim of the health system is to care for people, their families, and communities using the best available evidence to attain the best achievable health outcomes. AHRQ has been at the forefront of these efforts over our now 20-year history.
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How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
By Juan Pablo Segura – The results are in. A 2019 PEGA survey asked 2,000 U.S. consumers how they felt about recent trends in healthcare, and the response was overwhelming — they want a personal touch, and they want it digital.
By Deirdre Ruttle – Trends in healthcare payments tell us patients owe more for healthcare services. However, the data also suggest many patients have trouble paying that responsibility.
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
By Marty Callahan – If you feel like a broken record preaching the importance of revenue cycle management improvements within your healthcare organization, you’re not alone.
By David Sawin – The estimated cost of medication non-adherence is 290 billion dollars per year in the United States alone, according to a report by CVS Health. Keeping patients healthy when on prescription medication can be challenging when non-adherence is at play…