By Casey Williams – Most revenue cycle processes and procedures were put in place to serve insurance payers, but with growing self-pay responsibilities, today’s patients are assuming the role of the savvy consumer in their own healthcare experience.
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How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
By Gavin Baker – Nearly 70% of patients who read healthcare reviews are influenced in the selection of their next physician, hospital or medical practice, according to PwC Health Research and almost 3 out of 4 of adults search online for a doctor.
By Deirdre Ruttle – Let’s face it: patients are frustrated with confusing and inconvenient healthcare payments experiences. They can become even more frustrated at the start of a new year when deductibles reset.
By Marty Callahan – Financial challenges again ranked as the top concern for hospital CEOs in the most recent ACHE survey of hospital leaders. Medicaid reimbursement (including adequacy and timeliness of payments) was a top concern of 71 percent of hospital CEOs.
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
By Catherine Murphy – Measuring return on investment – whether that comes from realized cost savings, direct revenue or long-term revenue – is important when building a business case for virtual care.
By Marty Callahan – Patient consumerism is coming of age. Gone are the days where it’s talked about in strategy meetings and put in quarterly goals, but not brought to action. 2019 is going to be the year you take patient consumerism to the patients, and that starts with strategic communication.
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.