Without open feedback from end users, any implementation will fall short of its full potential. The implementation of clinical decision support tools is no exception. Hands-on interaction with the intended audience will avoid designing for a theoretical user, not real humans using the tool. Designing with people in mind without falling prey to design-by-committee is challenging, but it is possible, and it will transform decision support into something clinicians not only use but enjoy.
Vanderbilt University Medical Center’s Dr. Adam Wright speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He shares what it’s like to work with a self-developed electronic health record (EHR), how the history of clinical decision support shapes how he thinks about it today, and the importance of working with user feedback before, during, and after a project’s launch, as well as his thoughts on starting fast and iterating often.
You can find complete show notes on the originally published article on Nordic’s blog.
Meet the Hosts
Jerome Pagani, PhD
Head of Thought Leadership
LinkedIn:Â Jerome Pagani PhD, PMP
X:Â @BPags24
Read his articles
Craig Joseph, MD
Chief Medical Officer
LinkedIn:Â Craig Joseph MD, FAAP, FAMIA
X:Â @CraigJoseph
Read his articles
About the Show
When it comes to how healthcare works in the U.S., one wonders, who designed it? Well, no one. And that’s the problem. Dr. Craig Joseph and Dr. Jerome Pagani speak with luminaries from across the health ecosystem about how to make healthcare work for humans. The upshot? The way out of the frustrating, expensive, and frequently ineffective quagmire of the U.S. healthcare system is to take a step back and bring intentional, human-centered design to an ecosystem that works for the people giving and receiving care.
Follow the show’s social hashtag #DesigningforHealth.