A course on information technology is not a prerequisite to graduate from medical school, yet so much of a physician’s day-to-day interactions occur in a digital environment. From a doctor’s perspective, understanding the basics of how and why a software program was designed can greatly enhance their experience with the digital tools at their disposal. Conversely, designers with an open ear to feedback from clinical stakeholders can make significant impacts on the workflow and experience of physicians, lowering burnout and ultimately improving patient care and outcomes.
On this episode of In Network’s Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, talks with Joyce Lee, MD, MPH, associate chief medical information officer for pediatric research at Michigan Medicine. They discuss how a sabbatical spent in Silicon Valley shaped Dr. Lee’s thoughts on the intersection of design and medicine, the value of a physician-builder program for health systems, and her experiences running patient-centered design workshops.
You can find complete show notes on the originally published article on Nordic’s blog.
Meet the Host
Craig Joseph, MD
Chief Medical Officer
LinkedIn:Â Craig Joseph MD, FAAP, FAMIA
X:Â @CraigJoseph
Read his articles
Dr. Joseph is the Chief Medical Officer of Nordic Consulting Partners, a global healthcare management consulting firm. Craig has 30 years of healthcare and IT experience. In addition to practicing medicine as a primary care pediatrician for eight years, he worked for Epic for six-plus years and has served as chief medical information officer at multiple healthcare organizations, using both Cerner and Epic.
Craig is a Fellow of the American Academy of Pediatrics and American Medical Informatics Association. He remains actively board-certified in both pediatrics and clinical informatics.
About the Show
When it comes to how healthcare works in the U.S., one wonders, who designed it? Well, no one. And that’s the problem. Dr. Craig Joseph speaks with luminaries from across the health ecosystem about how to make healthcare work for humans. The upshot? The way out of the frustrating, expensive, and frequently ineffective quagmire of the U.S. healthcare system is to take a step back and bring intentional, human-centered design to an ecosystem that works for the people giving and receiving care.
Follow the show’s social hashtag #DesigningforHealth.