By Dr. Nick van Terheyden aka Dr. Nick
Twitter: @drnic1
Host of Dr. Nick: The Incrementalist – #TheIncrementalist
On this episode I talked to Joshua Titus, CEO of Gozio Health (@GozioHealth) a company who have an unwavering focus on customer experience and healthcare consumer engagement.
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We dive into Joshua’s early work with nVidia and first-person gaming (do you remember the regional MS-DOS First person Shooter game Doom) that allowed him to build a portfolio of technology skills and capabilities.
Thanks to his version of Wilson (the unseen neighbor in Home Improvement who was always full of great advice) living next door Joshua found his way into healthcare.
Initially, their work was centered on way-finding or the Waze guidance for getting around a healthcare facility but he and his team quickly discovered that they were only scratching the surface with their solution and there was much more they could do.
Together with his team, they started building out connectors and tools to offer an ecosystem or swiss-army knife of capabilities that built digital front doors for hospitals and created a better patient experience with location-based technology. As healthcare continues ot face headwinds in our post-pandemic world facilities need to be focused on building loyalty which will help them sustain growth and deliver better experiences and healthcare despite the rapidly changing consumers’ expectations.
Listen in to hear hear the key learning points for Joshua and his team around flexibility and the importance of building that into their framework and how they expect to expand into the unfulfilled areas of customization unique to the different sites.
This article was originally published on the Dr. Nick – The Incrementalist blog and is republished here with permission.
About the Show
For years Dr. Nick van Terheyden aka Dr. Nick, has served as a voice on the impact of new technologies on healthcare, earning a reputation as a leading authority on where the future of medicine is going. Combining powers of observation and real world experience, Dr. Nick has seen many predictions come true and makes the case that innovations in healthcare can be accomplished incrementally, not just by moonshot events. Tune in to hear Dr. Nick: The Incrementalist and his guests discuss what the future of healthcare looks like, how we will get there, and what it will take to improve healthcare for all.
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