Patient Experience 12-27-2018

TOPICS:

Posted By: Annmarie Budniak December 27, 2018

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

The Tate Chronicles: Host Jim Tate’s guest is Richard Luck the COO and Co-Founder of Decent (@decent) . Richard is an experienced entrepreneur and engineering lead who has spent the past 20 years helping teams large and small build great products. He co-founded Decent because he believes the customer has been absent from healthcare for too long and the dynamics of the industry need to change.

To Read:

Consumers Expect Long-Term Patient Financing to Help Afford Care
ClearBalance (@ClearBalance) recently published the results of a Porter survey regarding patient experience—and expectations on the financial side. This is the report’s fourth year in a row and it provides new key findings:

  •  79% of patients will ask the provider about payment options
  •  94% of patients expect provider to tell them about way to pay the bill—including long term financing

More report results are found in the info-graphic below:

Improving Patient Satisfaction will be Key in the Benefits Space for 2019
According to MedCity news, as we reflect on this year’s advancements around patient experience and look toward what we can expect in 2019, we are sure to see a sharper focus and range of continued changes that help deliver an improved experience for patients. Whether visiting a hospital to see a primary care doctor for a yearly checkup or an urgent care during flu season, look for the following trends to emerge in 2019.

In Healthcare It’s The People That Shape The Customer Experience
According to Blake Morgan, patients want their doctors to take the time to listen to them and address their problems instead of rushing through their appointment to get to the next patient. Taking the time to actually talk with and listen to each patient not only improves their experience but also helps provide higher-quality care with better results.

In the News:

The Doctor will See You Now — and You, and You, and You
According to WHYY, hour-long group appointments benefit patients with chronic conditions such as diabetes. “Shared medical appointments aren’t new — the idea has been around since at least the 1970s — but they never really took off in the United States. Cleveland Clinic, Kaiser Permanente and other hospital systems have used them across several specialities for years, but many other systems have been slow to try them.”

Humana Announces Inaugural Hospital Incentive Program Participants
Health and well-being company Humana Inc. (@humana) is announcing the first participating health care providers in its value-based care Hospital Incentive Program (HIP). Launched earlier this year, HIP is designed to provide higher-quality, coordinated care for Humana commercial members.

Upcoming Events:

AHIP
When: December 11-13, 2018
Where: Nashville, TN

Consumer Experience & Digital Health Forum – When consumers do better, we all do better. AHIP’s Consumer Experience & Digital Health Forum delivers ideas to help build and implement CX and digital health strategies that will break down barriers to better care and drive member loyalty. You’ll learn from startups and powerhouses, focused on topics at the forefront of the push to reinvent health care.

InstaMed Healthcare Payments Summit
When: March 25 – 27, 2019
Where: Warwick Hotel, Philadelphia, PA
Event Hashtag: #HCPayments19
Twitter: @InstaMed

The InstaMed Healthcare Payments Summit – Join your peers at the only event that brings together providers, payers, healthcare IT systems and consumers in one place to share insights, learn from industry leaders and preview the latest in healthcare payments technology. Together, we can push beyond the boundaries of the status quo and transform the healthcare payments experience for everyone!

Patient Experience Conference 2019
When: April 3- 5, 2019
Where: Hyatt Regency Dallas • Dallas, Texas
Register through January 31 for discounted prices.

Patient Experience Conference – Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.