By Mark Spinner – As hospitals face rising bad debt and revenue cycle workforce shortages, leading organizations are exploring new ways to ramp up patient financial engagement and efficiency. One out of four healthcare organizations report rising rates of bad debt and uncompensated care, a survey of healthcare finance leaders found.
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By Mark Spinner – The move toward an omnichannel communications strategy in revenue cycle—from secure texts to online chat, patient portals and phone support—creates a customized experience that boosts patient satisfaction and financial engagement.
By Mark Spinner – More than half of all consumers plan to delay non-emergency but medically needed care (58 percent) or diagnostic tests (56 percent) following the COVID-19 outbreak, and the length of care delays increases among vulnerable populations, such as families with children and minorities, an AccessOne survey shows.