By Patty Hayward – Healthcare call centers are embracing artificial intelligence and automation as tools for both improving the patient/plan member experience and streamlining processes to increase efficiency and reduce costs.
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By David Carr RN – Today’s urgent question facing hospitals and health systems is how to meet burgeoning call volumes as patients reach out, schedule appointments, and ask questions about the COVID vaccine.
By Noah Dermer – “Hello, what is your credit card number?” Have you ever found yourself in a situation where you have been asked for your credit card information over the phone? Have you ever wondered where that person was working?