By Casey Williams – Since we started discussing financial toxicity, there have been signs that the public is becoming more aware of the concept. Earlier this year, the New York Times published an article titled The Financial Toxicity of Illness that highlights what many of us already know…
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By Casey Williams – Most revenue cycle processes and procedures were put in place to serve insurance payers, but with growing self-pay responsibilities, today’s patients are assuming the role of the savvy consumer in their own healthcare experience.
By Casey Williams – If you’ve never seen a “perspective sculpture” in person, you’ve probably run across a few online. One of the most famous is dedicated to Nelson Mandela — from one angle, it looks like a random gathering of misshapen steel columns.
By Casey Williams – Here’s What to Do About It. Billing statements are infamous for being difficult to read, but we tend to underestimate just how much confusion they introduce into the patient’s understanding of their healthcare experience. Here’s a little proof.