By D’Arcy Gue – Given the IT revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Disruptive trends such as sophisticated new EHRs, widespread use of devices and apps, and the growth of cloud-based services should not equate to disrupted customer service.
Read More
By Vince DeLuca – It’s no surprise that Shadow IT continues to create headaches for corporate IT professionals, but a new study, which polled more than 400 CIOs worldwide, delves much deeper into this problem and the solution that top IT pros worldwide are fast embracing.
Healthcare is undergoing its biggest transformation in decades. Payment models are shifting away from volume to a focus on value. Providers more engaged in population health management. Consumers are becoming more active in their care choices, and more.
By John Halamka MD – Over my 8 years of blogging (since 10/21/07) I’ve written many posts about IT leadership, career development and re-inventing yourself (something to do every 5-10) years. As a CIO for nearly 20 years, I’ve seen the nature of the role undergo remarkable evolution.