CIOs

Great CIOs Need “WOW” Service Desks That Go Beyond ITIL

By D’Arcy Gue – Given the IT revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Disruptive trends such as sophisticated new EHRs, widespread use of devices and apps, and the growth of cloud-based services should not equate to disrupted customer service.




The Changing Role of the CIO

By John Halamka MD – Over my 8 years of blogging (since 10/21/07) I’ve written many posts about IT leadership, career development and re-inventing yourself (something to do every 5-10) years. As a CIO for nearly 20 years, I’ve seen the nature of the role undergo remarkable evolution.