communication lessons

Analytics and Pop Health, COVID-19 April 6, 2020

4 Communications Lessons to Learn from the Pandemic

By Bruce Kennedy – Although the fallout from the COVID-19 pandemic seems never-ending, normal times will return. Savvy healthcare leaders will be keeping a list of lessons learned and things the health system or hospital could do better next time.

Patient Engagement August 17, 2015

Put Down the Phone, and Other Communication Lessons from Healthcare Professionals

By Terry Edwards – Nowadays, there are a dozen different ways we can communicate with one another. We can stop by in-person and talk face-to-face, or pick up the phone and chat. We can use Facebook to ‘Like’ life updates, email an interesting article, text to say we’re running late or use Instagram to share a memory.