By Angela Pierce – One of the major transformations in healthcare today centers on the development of the patient as a consumer. Patients are driving a demand for increased connectivity with their providers, and have a growing expectation for convenient and customizable care.
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By Marvin Luz – The consumerization of healthcare is dramatically changing the equation for providers. Competitive pressure is forcing providers to invest in new technologies and processes designed to improve the patient experience, all while they’re seeking ways to grow revenue.
By Doug Fielding – The patterns of patient collections can often seem difficult to predict, largely because there are factors in play – externalities, to borrow the language of economists – that simply don’t exist in other sectors of the American economy.
By Rohan Kulkarni – Growth in healthcare spending in the United States is slowing down, however it’s still growing and continues to outpace gross domestic product (GDP) spending by several points. Revolutionary trends are emerging for all healthcare service providers (i.e., payers, providers and pharmaceuticals), that will guarantee radical shifts in how these providers serve their patients, as well as how business process outsourcing (BPO)vendors serve their healthcare clients.