By April Miller – More than ever, patients are taking an active role in their own health care. Empowering individuals to make important, informed decisions about their well-being is an essential part of health care consumerism.
Read More
By David Burda – Accuracy is a pillar of healthcare consumerism. It’s the most important pillar. If we want patients and members to make informed decisions about their medical care and their health insurance, they need accurate information to make the right choices for them.
By Curtis Bauer – Two consumer financial trends – a growing inclination towards “buy now, pay later” options and a desire by millennials to pay down debt – have combined to highlight the importance of providers’ offering digital patient engagement and payment options that deliver price transparency.
By Patty Hayward – The healthcare payer space has shifted radically in recent years, with evolving reimbursement models, the rise of healthcare consumerism, advances in technology, and a global pandemic that upended businesses.
By Jonathan Shannon – The concept of interoperability in healthcare IT has had its fair share of challenges over the years. Compounding challenges around security, organizing the vast amount of data, and making such data available in a timely fashion has hampered the ability to meaningfully exchange such information in healthcare.
By David Burda – I’d bet my family annual out-of-pocket maximum of $3,000 under my Blue Cross HMO that no other industry spends more on billing and collections than healthcare. Revenue cycle management, hospitals, health systems and medical practices spend billions a year to collect every dime they are owed.
By Alejandro Sangiovanni – Healthcare’s heavy reliance on clipboards, signatures, and plastic ID cards can cause significant frustrations for patients and providers including incorrect patient matching, medical errors, repeated services, and poor communication. Today’s consumers demand convenience.
By Joel Barthelemy – Convenience has become the driving force of our era. From our sofa, we can buy a new dining room table, collaborate with coworkers or order a ride to the airport. With a tap of our finger, we can select a podcast or our favorite band or publish our own opus to the masses.
By Tyler Williams – Healthcare consumerism is changing the way patients and healthcare teams interact. As patients shoulder greater financial responsibility for rising out-of-pocket healthcare costs, their needs and expectations are evolving.