By Marc P. DiFazio MD – Clinician to Patient communication is critically important to facilitate the best of medical outcomes. Communication starts at the bedside or in the clinic but must continue beyond these venues to ensure safe transitions, medication compliance and to provide feedback and guidance during medical management.
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By Katie Brenneman – If your healthcare facility or staff is making the switch to digital communications like so many others, you must do so with safety and security in mind. While digital communications with patients over email, messaging apps, and text might be more convenient, they can also…
By Josh Weiner – You might be surprised to learn just how many patients in 2021 are thumbing it. No, they’re not standing on the roadside trying to catch a ride, but rather folks of all ages are thumbing out text messages to interact with their healthcare providers.
By Alex Tate – Communication has always been pivotal to the success of any business, any project and any pursuit. The effectiveness of communication within a team can alone decide the fate of the entire activity.
By William Hyman – There has been much discussion of the technology aspects of physician/patient electronic communications. There has likewise been frequent mention of the possible value of increased patient engagement and how this value can be captured and enhanced.
By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
By Sarianne Gruber – What process is used to communicate the medication a patient should be taking? How do you verify that they understand the instructions? Can a healthcare professional provide the most effective communication when educating the Congestive Heart Failure (CHF) patient on medication?