By Jason Lockbaum – As we progress through 2025, healthcare organizations are facing unprecedented pressure to deliver personalized and proactive experiences at scale. The reality is that patients and members now expect the same level of convenience, transparency, and customer-centric service they get from leading brands in sectors like retail and technology.
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By Cindy Jordan – With the help of technology, health plans now have a plethora of ways to interact with their members outside of the traditional in-person doctors’ visits – whether it’s through text messages, apps, e-mail, or web-based platforms.
By Gary Hamilton & Celissa Halfhill – Some patient populations are harder to engage than others. No one understands this better than Community Health Centers, who tirelessly serve marginalized communities often overlooked by traditional healthcare systems.
By Michael Casamassa & Lucienne Ide MD PhD – As we move into the era of patient consumerism, it’s important to adapt to industry shifts, expand virtual care opportunities, implement effective RPM, and ultimately drive patient engagement.
By Adam DeRocher – The American Academy of Family Physicians (AAFP) says, “More than one-third of U.S. adults – an estimated 80 million persons – have limited health literacy, making it more difficult for them to read, understand, and apply health information.”
By Scott Gray – Digital transformation within the healthcare industry has expanded rapidly throughout the past decade. The adoption of novel technologies has allowed providers to improve their internal processes, deliver more efficient care, and better meet the needs of patients in crisis.
By Kamal Anand – The health IT research institution, KLAS, recently conducted a survey of patients to learn about their satisfaction with technology that allows them to digitally interact with the healthcare system. Data revealed the technology offered by their providers doesn’t always meet their expectations.
By Sarah Larsen – During the first year of the Covid pandemic, patients missed around 10M potentially life-saving cancer screenings. The CDC encourages health care professionals to minimize delays in testing by continuing routine cancer screening, and helping patients safely access screening through interventions such as navigation (both human and digital).
By Gary Hamilton – The mass resignation of health care workers has left providers searching for answers. Employment in the industry is down by nearly 300,000 since February of 2020. This is not for lack of effort in maintaining the course; these are workers who often feel burdened to the point their only option is to exit.