By Matt Fisher – How should patients be able to access healthcare services? The question is becoming more nuanced given the growth and expansion of telehealth. Prior to COVID-19 driving the implementation of telehealth, access to healthcare services had largely been the same for years. Access focused on patients going to a physician’s office, a hospital, or other facility.
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By Mark Spinner – The move toward an omnichannel communications strategy in revenue cycle—from secure texts to online chat, patient portals and phone support—creates a customized experience that boosts patient satisfaction and financial engagement.
By Matt Fisher – Remote patient (or physiologic per Medicare) monitoring is an area of telehealth receiving a fair amount of attention. The basic premise of RPM is to record and obtain physiologic data about in an individual in their daily life that is then fed to the care team, which in turn enables management of an identified condition.
By Joel Barthelemy – Worried that telehealth will change your relationship with your patients? If so, you’re probably thinking of a recent patient visit. I’m guessing it went like this. As the patient sat on your exam table and described their symptoms, you listened carefully and maintained eye contact so they knew you were paying attention.
By Ryne Natzke – Patient collections have long been among the most significant operational and financial headaches for medical providers – resulting in lost time and money.
By Greg Kefer – The race to develop and distribute a COVID-19 vaccine shined a new, very bright light on the pharmaceutical industry. Before 2020, few people outside of the healthcare industry spent much time thinking about what it takes to develop a drug, nor did they consider…
By Matt Fisher – The Office for Civil Rights continues its recent attention to enforcing an individual’s right of access under HIPAA. The latest step is the concurrent announcement of five settlements with various entities for alleged failures to provide records upon request.
By Matt Fisher – Anecdotally, issues have existed for a long time in healthcare when in terms of knowing whether patients are telling physicians all of the information needed to effectively provide care. From some stories, reasons for a lack of sharing can range from believing the physician does not need to know…
Dr. Tashfeen Ekram – If there was any doubt before the coronavirus pandemic, it’s now crystal clear: Tech will be at the center of patient care moving forward. From the way we communicate to patients about their appointments and care to delivering that care, the role technology plays has dramatically shifted since the early days of 2020.