By Evan Steele – Patient feedback is crucial for healthcare organizations to foster continuous improvement and ensure providers maintain high standards of care. Fortunately, satisfied patients can be motivated to express their opinions.
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By Katie Brenneman – Digital Transformation and Beyond. People are now turning to online options to look for solutions to many of their healthcare issues. Those capitalizing on technology will be best positioned to serve their communities.
By David Morris – Healthcare is no stranger to extensive administrative work – from billing and insurance claims to appointment scheduling and record-keeping. On average, physicians allocate 15.5 hours per week to paperwork and administrative tasks (nine of those on EHR documentation alone).
By Ryne Natzke – As the patient experience in healthcare evolves to mirror that of retail industries, it has become more essential for providers to provide patients with engaging and convenient tools throughout the care journey. For example, providers should take steps to ensure patients have clarity about every aspect of their care, including…
By Rajesh Subramaniam – Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member experience. According to a J.D. Power study, overall member satisfaction with commercial health plans fell in 2023, driven primarily by reduced satisfaction with customer service.
By Katie Brenneman – As a healthcare professional, you always want patients to leave your office satisfied and informed. After all, happy, well-informed patients are far more likely to adhere to the care you prescribe and will buy into their treatment plan.
By Adnan Iqbal – Have you searched for something on a company’s website, then given up and called to speak to a customer service representative when you couldn’t find the answers you were looking for? This experience is all too common – especially in healthcare.
By Katie Brenneman – To be sure, telehealth did not begin with the COVID-19 pandemic, nor will it end with it. Indeed, virtual patient care has been evolving for years, emerging alongside the ascendency of the digital revolution in other domains, from shopping to education.
By Shelley Davis MSN RNC CCM – The healthcare industry is undergoing an evolution towards retail service, driven in large part by the growing influence of consumers in the marketplace. Younger patients have largely moved away from the traditional care delivery model that has sustained healthcare for so long.