By Eric Demers – With more than half of patients using a health plan’s provider directory to select a physician, incorrect physician information has quietly become one of the biggest barriers to treatment. Value-based care is supposed to optimize patient outcomes, but that’s tough to do when patients can’t find the appropriate healthcare services.
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By Eric Demers – Is a centralized physician directory viable? The concept could be hugely valuable to patients and providers alike. In 2022, CMS took the first steps toward making this a reality driven by three significant challenges confronting providers and patients.
By David Burda – Accuracy is a pillar of healthcare consumerism. It’s the most important pillar. If we want patients and members to make informed decisions about their medical care and their health insurance, they need accurate information to make the right choices for them.
By Scott Zeitzer – Location is often a key factor for patients when choosing a doctor. It’s no wonder that map listings are one of the top ways that patients search for doctors. Patients may be willing to travel for certain procedures and skills, but when it comes to care providers that they will see on a regular basis, patients are more likely to choose doctors in close proximity to where they live whenever possible.
By Mark Martin – CMS recently issued a report on provider directories that identified three underlying challenges health plans face. In the first blog on this topic, I discussed the issue of contractual versus resource constraints.
By Mark Martin – In its second annual report on the state of provider directories, CMS found that 46 percent of all directory entries reviewed contained at least one error that makes it difficult for patients to find doctors in their networks.