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Our annual predictions for 2024 continues with the business and finance of healthcare in 2024. Throughout the next few weeks we will be asking the industry experts what they think we will see in 2024. Check back as we cover value-based care, digital health, interoperability, privacy, security, access, and equality.
By Rajesh Subramaniam – Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member experience. According to a J.D. Power study, overall member satisfaction with commercial health plans fell in 2023, driven primarily by reduced satisfaction with customer service.