Healthcare Payment Tips for Reaching Generation X
By April Wilson – Generation X makes up about 15 to 20 percent of the American population today and has some interesting views and habits about healthcare and finances.
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How Will You Communicate With Generation Z Healthcare Consumers?
By Marty Callahan – Compared to the millennials before them who grew up as digital natives with internet access most of their lives, Generation Z is the first age group who are true mobile natives, coming of age with near-constant access to mobile devices.
Clever Tools to Help You Simplify Your Revenue Cycle
By Marty Callahan – Sometimes revenue cycle improvement starts with taking a fresh look at the tools you already have at your disposal. Let’s revisit three important areas where your organization could benefit from process improvements: payment plans, scoring, and patient segmentation.
Health IT Issues that Deserve a Second Read – March 2019
The thought leaders in our community are good about sharing their thoughts on the issues of today. Here are the top read and shared guest posts of March that we think deserve sharing again.
Is Switching RCM Vendors Worth the Investment?
By Marty Callahan – Change can be intimidating, especially when your entire healthcare organization’s financial wellbeing is on the line. When faced with a tough decision, it’s easy to look at the downsides of change and settle for the comfortable status quo.
Health IT Appointments and Hires
Latest announcements made from companies and organizations on the hiring and appointments include The Bipartisan Policy Center, RevSpring, Global Partnership for Telehealth, LogixHealth, RxEOB, Visionary RCM Infotech, Virta Health, Verana Health, & Myndshft Technologies.
Revisiting Your Interactive Voice Response System
By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
Financial Challenges Top Hospital CEOs’ Concerns for Fifteenth Consecutive Year
By Marty Callahan – If you feel like a broken record preaching the importance of revenue cycle management improvements within your healthcare organization, you’re not alone.
Reinventing the Revenue Cycle in 2019 With a Consumer-Focused Mentality
By Casey Williams – Most revenue cycle processes and procedures were put in place to serve insurance payers, but with growing self-pay responsibilities, today’s patients are assuming the role of the savvy consumer in their own healthcare experience.