By Scott Andrews – COVID-19 has forced operations leaders across healthcare to manage through unprecedented levels of disruption. Creating an organization and service model that is flexible allows a leader to not only survive during these times, but thrive.
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The thought leaders in our community are good about sharing their thoughts on the issues of today. Here are the top read and shared guest posts of July that we think deserve sharing again.
By Scott Andrews – In this age of consumerism, traditional access center metrics related to “call times” are no longer the most essential metrics for measuring performance. Instead health system access centers should focus on metrics that better demonstrate…