By Bill Lewkowski – Today’s employees seek remote or hybrid positions to gain flexibility in their lives and careers. While various studies demonstrate that hybrid work is more prevalent than fully remote positions, the rise of remote opportunities has become a catalyst for IT jobs nationwide.
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By D’Arcy Gue – Shadow IT is a concern for nearly 90% of organizations responding in a new HDI research report about unauthorized cloud app use and its impact. The average healthcare organization uses an astounding 928 cloud services.
By D’Arcy Gue – Given the IT revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever. Disruptive trends such as sophisticated new EHRs, widespread use of devices and apps, and the growth of cloud-based services should not equate to disrupted customer service.