Denial Management and Resolution
By Stacy State – Managing denials can sap limited medical practice resources and cash flow. Establishing an effective denial prevention program is crucial to the long-term success of your practice.
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Applying the Zappos Model to Healthcare
By Stacy State – Others have written about what healthcare can learn from online retailer Zappos—but it’s worth taking another look at how Zappos’ core values can be applied to any organization, whether a small family practice or a multi-billion-dollar health system. Even billing services and other medical-service organizations can apply the customer- and culture-focused lessons that are at the core of Zappos’ growth and success.