In 2025, virtual healthcare stands at a crossroads. What began as a revolutionary shift during the pandemic—a rapid adoption of telehealth and digital medical tools—has matured into an integral part of the healthcare ecosystem. But is it still a disruptive force reshaping the way we access care, or has it transitioned into an evolutionary phase, refining and enhancing existing systems? As technology advances and patient expectations grow, the answer to this question will define the future of healthcare delivery and the balance between innovation and integration.
We asked our experts what we might see in virtual healthcare innovations in 2025. Here is what the experts say. And check out all our prediction posts looking to 2025.
Lyle Berkowitz, CEO, KeyCare
LinkedIn: Lyle Berkowitz, MD, FACP, FHIMSS
This year, we saw the official death knell of telehealth 1.0: the isolated approach in which telehealth providers are not truly integrated into patients’ care teams. In 2025, we look forward to the continued expansion of telehealth 2.0, a hybrid model in which telehealth services are fully coordinated with health systems, allowing for a seamless experience, full data-sharing, and easy escalation from virtual care to office care when needed.
Julia Bernstein, Chief Operations Officer, Brightside Health
LinkedIn: Julia Bernstein
Making telemental healthcare access permanent & standardized
As we prepare for the new administration to make significant changes to healthcare policies in 2025, I believe telemental healthcare in particular will be impacted. While prescription flexibilities were extended one more year, there’s more at risk – including mental health parity – that should be codified into permanent, cohesive frameworks. This will reduce the burden on businesses, especially those operating across multiple states, and create a more predictable regulatory environment for providers and payers alike. These actions are challenging, but attainable, and would help streamline the provision of telehealth services as well as make care more accessible and consistent for patients nationwide.
Mike Cardamone, CEO, Forum Ventures
LinkedIn: Michael Cardamone
- There is an increasing amount of importance being placed on remote and hybrid care models, both in the context of developing more patient-centered and flexible solutions, and helping healthcare providers capture dollars that can’t be captured in person. Key initiatives today span areas such as virtual primary care and hybrid outpatient rehabilitation.
- Remote/hybrid care also addresses the challenges posed by the financial model whereby providers are compensated based on patient outcomes. Outcomes are often influenced by factors beyond the physician’s care making it difficult for hospitals to be in control of this revenue stream. For example, in-hospital physiotherapy is only as impactful as the patient doing ongoing exercises at home in between sessions. Patients are the ones driving critical aspects of their outcomes, from showing up to sessions to doing the work in between to taking their medication, and so on. This is where remote health coaching, a new category of billable services, has become very interesting to hospitals. Hybrid care introduces a way for hospital staff to be more involved in this part of the process, putting more of the hard-to-control health variables back in the hands of the care provider, contributing to positive long-term impact on the patient outcome.
Andy Flanagan, CEO, Iris Telehealth
LinkedIn: Andrew Flanagan
The End of the “Virtual vs. Physical” Debate
The future of behavioral healthcare will mirror the patient-centric flexibility that sparked the telehealth revolution – but this time, for providers. We’ll see the emergence of “practice autonomy” as a fundamental right of mental health professionals, where clinicians design their own hybrid delivery models based on their expertise and lifestyle needs. This shift will trigger a mass exodus from traditional office-bound practices toward fluid care models where providers choose their work environment based on clinical effectiveness rather than institutional mandates. The result? A behavioral health workforce that’s more satisfied, more stable, and ultimately more effective at delivering care.
Gary Hamilton, CEO, InteliChart
LinkedIn:Â Gary Hamilton
Virtual care will expand significantly in 2025, with AI-powered virtual assistants providing patients with real-time, personalized health support. These assistants will engage in meaningful conversations, reminding patients of appointments, medication schedules, and lifestyle adjustments based on their health trends. AI will also enable remote monitoring and early detection of health concerns, offering timely interventions without the need for in-person visits. By integrating technology into daily healthcare interactions, virtual care will become a cornerstone of accessible and effective medicine.
Hari Prasad, CEO, Yosi Health
LinkedIn:Â Hari Prasad
Virtual healthcare will continue to expand in 2025, driven by advancements in remote patient activation and telehealth solutions. Patients are demanding more personalized, accessible care, and we expect policy and payment structures to evolve to meet this demand, with increased reimbursement for virtual services. Innovations like real-time insurance verification and seamless integration of patient data will further enhance the virtual care experience, reducing friction for both patients and providers. At Yosi Health, we’re committed to enabling healthcare organizations to meet these expectations by simplifying digital workflows and empowering practices to deliver exceptional care, whether in person or virtually.
Lance Reid, CEO, Telcion Communications Group
LinkedIn:Â Lance Reid
Virtual healthcare will see significant growth in 2025 as video-based communication becomes second nature for many patients. With advancements in technology, virtual visits will become even easier and more intuitive for both patients and providers, fostering greater adoption.
Remote patient monitoring (RPM) and other virtual care innovations will also expand, driven by a push for better policies and payment models supporting these services. Healthcare organizations that fail to embrace these technologies risk losing patients—and revenue—to those that do. The shift toward virtual healthcare is not just about convenience but about staying competitive.
Jonathan Shoemaker, CEO, ABOUT Healthcare
LinkedIn: Jonathan Shoemaker
In 2025, patient flow technology will expand the reach of virtual healthcare, providing intelligent support that integrates patient visibility across the care continuum. These tools will bridge the gap between care settings, enabling seamless transitions and ensuring timely interventions. Virtual care powered by optimized patient throughput will enhance access, convenience, and outcomes for diverse patient populations.
Pramila Srinivasan, Ph.D., CEO, CharmHealth
LinkedIn:Â Pramila Srinivasan
In 2025, virtual healthcare will undergo a transformative shift, driven by advancements in AI-powered remote patient monitoring (RPM) and integrated virtual care networks. These technologies will enable continuous monitoring and predictive analytics, allowing for early detection of health conditions and personalized interventions, particularly in rural and underserved areas. As virtual visits become more prevalent, we can expect new policies and payment models that expand coverage for these services, emphasizing value-based care. Additionally, innovations such as AI diagnostics, virtual reality integration, and blockchain for data security will enhance the effectiveness and accessibility of virtual healthcare. Overall, this evolution will significantly improve patient outcomes while addressing primary care shortages.
Lisbeth Votruba, MSN, RN, CAVRN, Chief Clinical Officer, AvaSure
LinkedIn: Lisbeth Votruba, MSN, RN, CAVRN
In 2025, virtual nursing will continue to grow at a cautious pace as hospital leaders recognize that it requires not just investing in new technology, but also organizational alignment, solid change management processes, and buy-in at all levels of the organization. A recent survey found while 74% of hospital leaders believe virtual nursing will be an integral part of patient care, just 10% have standardized virtual care. Hospital and nursing leaders that are taking an intentional, phased approach to virtual care expansion should feel confident that they aren’t alone and there is ample support to help them overcome the challenges that will arise.
Jonathan Welch, Chief Product Officer, TrustCommerce
LinkedIn: Jonathan Welch
Patients will continue to expect their healthcare providers to offer retail-like experiences, including online in the e-Commerce space. This will drive providers to expand virtual care options, bringing flexibility and convenience to patients throughout their healthcare journey. Healthcare providers will increasingly look to accept payment via e-Commerce channels, innovating and reducing friction, making it easier for patients to pay.